Refund Policy & 90-Day Money-Back Guarantee

At Shifia, we stand behind the quality and effectiveness of our headache prevention and relief supplements. We want you to try Head Shield with absolute confidence, which is why we offer a 90-Day Money-Back Guarantee.

If you have used Head Shield as directed for 90 days and are not satisfied with your results, we will refund your purchase price (excluding original shipping fees).

1. The 90-Day Guarantee Eligibility Criteria

To protect our business against fraudulent claims while ensuring our honest customers are covered, all refund requests under our 90-day guarantee must meet the following conditions:

• Timeframe: Your refund request must be submitted within 120 calendar days from the date of delivery.
• Usage Commitment: Supplements require consistent daily use to achieve optimal results. To be eligible for a full refund, you must have used the product consistently as directed on the label for at least 90 days.
• Return of Packaging: You must return all used bottle(s), including empty, partially used, or unused containers, to our designated returns facility.
• Single-Unit / Single-Order Limit: The 90-day money-back guarantee applies strictly to one order per customer/household and covers up to a maximum of a 3-bottle supply (90-day supply). Bulk orders exceeding a 90-day supply are non-refundable beyond the initial 3 bottles.

2. How to Request a Refund

1. Contact Customer Support: Email our support team at enquiries@shifia.com with your original order number, full name, and reason for the refund request.
2. Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Returns sent without an RMA number will not be processed.
3. Ship the Packaging Back: Package all bottles (empty or full) securely, clearly write the RMA number on the outside of the box, and ship it back to us.

3. Shipping Costs & Conditions

• Return Postage: The customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.
• Proof of Delivery: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot issue a refund for items lost or damaged in transit back to our facility without valid tracking proof.
• Original Shipping Fees: Original shipping and handling charges paid at the time of order are non-refundable.

4. Processing Time

Once your return is received and inspected at our warehouse:

• We will send you an email notifying you that we have received your returned item.
• Approved refunds will be processed back to your original method of payment within 5 to 10 business days. Processing times may vary depending on your card issuer.

5. Exclusions & Limitations

• Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence, and we will issue a free replacement or immediate refund.
• Unauthorized Resellers: The 90-day guarantee applies only to products purchased directly from our official website (shop.shifia.com). Products bought through unauthorized third-party sellers (e.g., eBay, unauthorized Amazon storefronts) are not covered.
• Abuse of Policy: We reserve the right to refuse refunds to individuals who attempt to exploit or abuse this policy (e.g., repeated purchase-and-refund cycles).

Disclaimer

Statements made regarding Head Shield have not been evaluated by the Food and Drug Administration (FDA) or local health authorities. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.

Contact Us

If you have any questions regarding our Refund Policy, please reach out to us:

Email: enquiries@shifia.com

Address: 128 City Road, London, United Kingdom, EC1V 2NX